Multilingual Interpretation Bridges Team Communication for Alcon

Alcon, an $8.3 billion company with a workforce of 24,000 worldwide, faced a significant challenge in fostering effective communication and team cohesion. The Global Professional Affairs team, a microcosm of this diversity with 110 members representing over 22 countries and six native languages, often found its virtual meetings falling short in efficiency and effectiveness. Led by Carla Mack and Cheryl Donnelly, this team needed a solution to bridge the linguistic gaps that were hindering meaningful interactions and professional development. The challenge was not just about translation, but about creating an environment where team members could engage authentically, share ideas freely, and participate fully in personal and professional growth initiatives, regardless of their native language.

Sanitas Advisors devised a multifaceted approach to address Alcon's communication challenges. At the core of its strategy was a collaboration with TransPerfect, which provided a team of 12 skilled simultaneous interpreters. These interpreters covered Russian, Mandarin, Japanese, Korean, and Spanish, ensuring that all team members could participate fully in meetings and training sessions. This linguistic support was complemented by a visual interpreter who captured key points using a combination of words and pictures, adding another layer of clarity and engagement. Sanitas Advisors' approach extended beyond translation; it created an environment that fostered authentic connections and supported both personal and professional development. This comprehensive strategy ensured that language differences no longer posed a barrier to team cohesion and productivity.