Enhance Every Journey. Optimize Outcomes.
Accurate, high-quality translations to facilitate seamless multilingual communication between patients and providers.
Staffing and resourcing solutions tailored to medical facilities, ensuring high standards of
Rehabilitation Services designed to restore independence, promote functional outcomes, and facilitate wellness while promoting cost management.
In-person interpretation services to foster connections and bridge communication gaps instantly.
OPI services providing 24/7 access to subject matter expert interpreters in over 200 languages.
Robust training programs to enhance call center quality and ensure 99.9% interpreter availability.
Engage limited English proficient members with language services for healthcare
At the heart of what TransPerfect does is create a mechanism whereby we help managed care organizations engage their non-English-speaking populations on the front end through our services. We've found that our turnkey medical benefits interpretation services allow for an overall increase in member engagement by 30%, which in turn helps to decrease overall medical costs to payers and members by up to 15%.
Blue Cross Blue Shield
achieved a 5-star rating
TransPerfect understands the importance of helping healthcare plans achieve 5 stars on their CMS call center monitoring measures. Achieving 5 stars allows healthcare companies to further engage their current limited English proficient members, attain new members within the diverse population, and increase overall reimbursement from CMS.
Blue Cross Blue Shield was looking for a language services provider that would have interpreters who were readily available and familiar with the terminology of Parts C & D of Medicare. By partnering with TransPerfect Connect, Blue Cross Blue Shield was not only able to fulfill all of CMS's foreign language requirements, but also achieve a 5-star rating.
"Contracting with TransPerfect Connect meant an end to my search in finding an interpretation vendor that really understands the seriousness of the CMS requirements to provide top-notch language services for Medicare beneficiaries. I am extremely satisfied with this partnership that also allowed us to achieve 5 stars on the CMS Call Center Monitoring measure across multiple states."
— Medical Sales, Blue Cross Blue Shield
TransPerfect’s Healthcare Practice Group
At the heart of what TransPerfect does is help to better service your members by ensuring those with disabilities or who are limited English proficient have access to the same information as those who speak English. By doing this, you'll be able to enhance overall customer engagement, remain compliant with governing organizations like CMS, and keep your members happy and healthy.
Leading Healthcare Organizations Trust TransPerfect Health