TransPerfect understands the importance of helping healthcare plans achieve 5 stars on their CMS call center monitoring measures. Achieving 5 stars allows healthcare companies to further engage their current limited English proficient members, attain new members within the diverse population, and increase overall reimbursement from CMS.
Blue Cross Blue Shield was looking for a language services provider that would have interpreters who were readily available and familiar with the terminology of Parts C & D of Medicare. By partnering with TransPerfect Connect, Blue Cross Blue Shield was not only able to fulfill all of CMS's foreign language requirements, but also achieve a 5-star rating.
"Contracting with TransPerfect Connect meant an end to my search in finding an interpretation vendor that really understands the seriousness of the CMS requirements to provide top-notch language services for Medicare beneficiaries. I am extremely satisfied with this partnership that also allowed us to achieve 5 stars on the CMS Call Center Monitoring measure across multiple states."
— Medical Sales, Blue Cross Blue Shield