Challenges Faced
Bringing a Spanish website to life wasn’t as simple as flipping a switch. The credit union had to address these obstacles:
The existing website infrastructure wasn’t equipped to handle ongoing multilingual content updates efficiently.
Internal IT and project management teams were already at capacity with daily operations.
Financial terminology needed to be accurately localized for Spanish-speaking members.
The Journey Begins
Our collaboration with the credit union took off from a simple yet impactful idea: “What if we could personalize digital banking to feel authentically local for Spanish-speaking New Yorkers?”
The leadership was looking for more than web content translated straight into Spanish. They envisioned a customized and sustainable localization solution that would grow with their community.
The Results
Looking Ahead.
With a website that caters to Spanish-speaking members, the credit union now stands as a model for inclusive digital banking in New York and beyond. The infrastructure we’ve built positions the credit union for sustained growth and opens the door for expanding support to more language groups.
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