How AI and Translation Memory Cut Costs by $14M for a National Health Insurer
The Challenge
Ahead of the Annual Enrollment Period (AEP), one of the country’s largest health insurers faced a rapidly growing volume of multilingual member communications—spanning 77 languages, multiple content formats, and millions of regulated words. Maintaining accuracy, compliance, and fast turnaround across this vast scope created operational strain and rising costs.
Our Solution
TransPerfect implemented an AI-enabled workflow that combined machine translation and translation memory to streamline production and reduce costs. This unified process enabled content across 77 languages—ranging from standard translations to audio, large-print, 508-compliant, and Braille formats—to be processed faster and with greater accuracy.
The Results
This initiative delivered measurable efficiency gains and significant cost savings:
- Processed more than 173 million words year-to-date across 77 languages.
- Achieved over 92% leverage through translation memory and AI-driven automation.
- Delivered 81% of total content in Spanish.
- Maintained high machine translation quality with a 7.1% post-edit distance, reducing manual effort.
- Realized more than $14.4 million in savings on a total spend of $8.67 million.
The Impact
By combining advanced language technology with centralized program oversight, TransPerfect helped the client save more than $14 million while maintaining speed, quality, and compliance during a critical enrollment cycle. The success of this initiative now serves as a model for scalable multilingual operations across additional service lines.
