54%
reduction in translation costs
 
Successful launch of localized Arabic site
 
Increased accessibility for new customer segments

The Challenge

Entering the Arabic-Speaking Market
challenge
Need for cost-effective translation solutions
challenge
Complexity of localizing for Arabic-speaking customers
challenge
Expanding accessibility to new market segments

Marks & Spencer aimed to expand its global reach by entering the Arabic-speaking market. However, creating a localized Arabic site that resonated with the target audience while managing translation costs posed a challenge. The company needed a solution that not only provided high-quality Arabic translations but also streamlined the localization process to make its products and services more accessible to this new customer segment.

The Solution

Strategic Partnership with Translations.com
solution
Implementation of cost-effective translation technologies
solution2
Development of localized Arabic website
solution3
Customized localization strategy

After evaluating multiple vendors, Marks & Spencer chose to partner with Translations.com to build its localized Arabic site. Translations.com implemented advanced translation technologies and methodologies to ensure high-quality localization while significantly reducing costs. The partnership involved a customized approach to address the unique challenges of Arabic localization, including right-to-left text orientation and cultural nuances.

The Results

Working with Translations.com, Marks & Spencer achieved a substantial 54% reduction in translation costs, allowing for more efficient allocation of resources. The successful launch of the fully localized Arabic website significantly increased Marks & Spencer's accessibility to engage Arabic-speaking customers, opening up new growth opportunities in this market. This initiative not only expanded the company’s global footprint but also demonstrated the company's commitment to serving diverse customer segments with localized, culturally appropriate content.

Marks & Spencer

What our Clients Say

Translations.com helps Marks & Spencer (M&S) cut translation costs by 54% "After evaluating multiple vendors, we chose to partner with Translations.com to build our localized Arabic site. This initiative has made M&S accessible to many more customers."

 – Rachael Stewart, M&S International Business Development

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