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Language Services for Healthcare
As the overall U.S. healthcare market shifts from a place of quantity of services rendered to quality of services, TransPerfect understands the importance of working with health plans to ensure members who are limited English proficient are engaged proactively with their healthcare provider while they are healthy. We help you communicate with your members so they can make better-informed decisions about their health.
Enhance the member experience
by up to 47%
TransPerfect’s healthcare team has the expertise to ensure full compliance with the Center for Medicare & Medicaid Services (CMS) as it mandates further guidance for multilingual documentation. We can assist you during the annual enrollment period (AEP) with the creation, versioning, translation, and remediation of all your vital documents while leveraging CMS-approved templates. By combining the English content creation with translation and remediation, you can reduce time spent on ANOC, EOC, and SBC updates by 47% all while ensuring you never miss your October 1 deadlines.
Big news! 🥳 Repost: @phil.shawe For TransPerfect, revenue figures are important to us because they represent the sum total of the value we’re able to add to our clients’ businesses through the services and technology we provide. Exceeding the $1 billion mark in annual revenue in our 29th year is an achievement that we’ve aimed for from the beginning—and it took a village. - Our gratitude to our clients, our people, our translators, and our other vendors and partners cannot be overstated. We can never repay those who have stuck by us, overcome monumental adversity, and seen us through to this moment in history. But we can “pay it forward,” so to speak, by continuing to bring the highest value and most innovative solutions to our customers—and by always delivering with the most attentive and client-focused service levels. - Thank you to everyone internally and externally who played a role in making the dream of surpassing this milestone into a reality! . . . #billiondollarcompany #techcompany #businessdevelopment #growth #translation #payitforward #q3 #revenue #globalcompany
November 1 2021
World Travel Market starts today, and TransPerfect is exhibiting! Join our VP of Travel Solutions and team to learn how your company can bounce back in the travel and hospitality industry. - - #WTMLDN #travel #travelcompany #hospitalityindustry
November 1 2021

Q3 was one for the books! We’re so grateful for our dedicated employees and loyal clients for helping us reach our biggest milestone yet. 🎉 - "The $1 billion mark is a milestone we've had our sights on for a long time. While sales performance is not our only important metric, our philosophy is that beyond being a good indicator of overall demand, revenue helps measure how much value we're able to add to our clients' businesses in totality," said our CEO, @phil.shawe. - - #companygrowth #businessgrowth #milestones #business #businessnews
October 28 2021

Repost:@phil.shawe The TransPerfect Global Leadership Conference in 2008 marked our 15th year in business, and was a special conference for many reasons—but particularly because of our Keynote Speaker. - Former Secretary of State, General Colin Powell, whose heartfelt words about leadership and trust—and always being the kind of manager that other people want to bring their problems to—continue to inspire me and many members of our team to this day. - I'm beyond saddened to hear of his passing and send my deepest condolences to his family and loved ones. - - #colinpowell #management #leadershipskills #naturalbornleader #restinpower #inspiration #secretaryofstate #general #keynotespeaker #conference #globalcompany
October 19 2021
For TransPerfect, revenue figures are important to us because they represent the sum total of the value we’re able to add to our clients’ businesses through the services and technology we provide. Exceeding the $1 billion mark in annual revenue in our 29th year is an achievement that we’ve aimed for from the beginning—and it took a village. Our gratitude to our clients, our people, our translators, and our other vendors and partners cannot be overstated. We can never repay those who have stuck by us, overcome monumental adversity, and seen us through to this moment in history. But we can “pay it forward,” so to speak, by continuing to bring the highest value and most innovative solutions to our customers—and by always delivering with the most attentive and client-focused service levels. Thank you to everyone internally and externally who played a role in making the dream of surpassing this milestone into a reality!
November 1 2021
World Travel Market starts today, and TransPerfect is exhibiting! Join our VP of Travel Solutions and team to learn how your company can bounce back in the travel and hospitality industry. Learn how we can help: http://ow.ly/ncgM50GCyTZ.
November 1 2021

Many of our senior leaders are longtime TransPerfect veterans who have worked their way up through the company. But our new Vice President of Growth Strategies, Edgar Vargas Castañeda, is an exception -- and we're so glad to have him. Learn about his expertise and what he brings to TransPerfect here: http://ow.ly/4CN750GBgp3.
November 1 2021

Tickets for the TransPerfect Music City Bowl are available now! Join us in Nashville on December 30 for a great game with great company: http://ow.ly/KbZ050GBf8A.
October 29 2021
A 75% increase in revenue? Yes, please! Watch the video to learn how we helped @PestanaHotels achieve these numbers within the #tourism and #hospitality industries, then click here to learn more: https://t.co/GNFnVx9whv https://t.co/aGRgsX2wCO
November 13 2020
How do #MTPE projects work for freelance #linguists at TransPerfect? Read all about the process here: https://t.co/lQhCCpQsuz. https://t.co/vpzYXQDGct
November 12 2020
RT @TPT_Digital: Yesterday was record-breaking! #SinglesDay 2020 was a huge success. Check out these post-event strategies to keep shoppers…
November 12 2020
Where there are challenges, there is opportunity -- and 2020 has brought plenty of both. Here are five reasons why now is the time for #D2C companies to evaluate their #global white space opportunities: https://t.co/Lu0FHKwrUE. https://t.co/uRDHZAdChg
November 12 2020

Engage limited English proficient members with language services for healthcare
At the heart of what TransPerfect does is create a mechanism whereby we help managed care organizations engage their non-English-speaking populations on the front end through our services. We've found that our turnkey medical benefits interpretation services allow for an overall increase in member engagement by 30%, which in turn helps to decrease overall medical costs to payers and members by up to 15%.

Blue Cross Blue Shield
achieved a 5-star rating
TransPerfect understands the importance of helping healthcare plans achieve 5 stars on their CMS call center monitoring measures. Achieving 5 stars allows healthcare companies to further engage their current limited English proficient members, attain new members within the diverse population, and increase overall reimbursement from CMS.
Blue Cross Blue Shield was looking for a language services provider that would have interpreters who were readily available and familiar with the terminology of Parts C & D of Medicare. By partnering with TransPerfect Connect, Blue Cross Blue Shield was not only able to fulfill all of CMS's foreign language requirements, but also achieve a 5-star rating.
"Contracting with TransPerfect Connect meant an end to my search in finding an interpretation vendor that really understands the seriousness of the CMS requirements to provide top-notch language services for Medicare beneficiaries. I am extremely satisfied with this partnership that also allowed us to achieve 5 stars on the CMS Call Center Monitoring measure across multiple states."
— Medical Sales, Blue Cross Blue Shield
TransPerfect’s Healthcare Practice Group
At the heart of what TransPerfect does is help to better service your members by ensuring those with disabilities or who are limited English proficient have access to the same information as those who speak English. By doing this, you'll be able to enhance overall customer engagement, remain compliant with governing organizations like CMS, and keep your members happy and healthy.
Establish, Grow, and Maximize Member Retention

CMS Secret Shopper Audit Period
Our telephonic interpretation division TransPerfect Connect can work with you to enhance your CMS star ratings by up to one full star by ensuring 99.9% interpreter availability. Additionally, we can work with you to audit your current interpretation solution to proactively identify any language gaps prior to the February 1 audits.

Appeals & Grievances
We understand that once a claim is submitted the clock starts ticking on the adjudication process. TransPerfect's healthcare team has a customized system to translate and return claims and grievance letters within 24 hours.

Digital Content
We are a full-service digital marketing agency offering website, software, and app localization, as well as localization verification of content, such as training videos, and SEO/SEM optimization to make sure your content is found online.

Evidence of Coverage Build-Outs
We can remediate your mandated materials (directories, EOCs, ANOCs, formularies, SBCs , etc.) to ensure compliance with CMS (Centers for Medicare & Medicaid Services) and the ADA (Americans with Disabilities Act).

Braille, Large Print & Audio
We provide alternative formats for all mandated materials for members who are hearing or visually impaired. Some of our accessibility services include audio description, live closed captioning, sign language, and transcription.

Over-the-Phone Interpretation
Our OPI services include support and staff in over 170 languages, including the six languages outside of English that CMS audits for secret shopper season.

Section 508 & 504 Compliance
We can remediate your mandated materials to ensure compliance with CMS and the ADA.

Multicultural Marketing
Target branding, marketing, and advertising for new markets through the use of our expert copywriters and marketing linguists along with technology to help create efficiencies across the entire campaign lifecycle.

Transcription & Media Services
We can provide transcription of your live customer service calls. Additionally, our team can develop, localize, subtitle, and dub your media content into any language to ensure your members have access to all types of content.
We're proud of the company we keep




