Hardware / Software / Technology

Hardware / Software / Technology

The technology world, including companies that produce hardware, software, and the ecosystem of products, solutions, and other technological innovations that drive the world forward is marked by rapidly changing market conditions and broad opportunities for growth in international markets. TransPerfect offers a full suite of solutions to support product development, release, and support for these organizations. From product manuals and packaging to websites, support materials, and live customer support, our approach to multilingual programs ensures that you’re able to reach your customers with relevant content in their preferred language.

Content Development

With TransPerfect’s help, content developers have at their disposal a wide range of resources to help optimize content, both in its original language as well as once it’s translated into additional languages.

Our ABREVE solution helps authors create technical documentation that is concise, consistent, and easy to understand. And if you are creating XML content, our Vasont division provides full-service XML consulting services to help ensure that you are employing best practices and using technologies that are ideally suited to your requirements.

Content Management

TransPerfect offers several powerful content management platforms to assist with managing content across multiple channels.

Our GlobalLink solution simplifies the workflows involved in translating and reviewing content, while our Astoria and Vasont component content management systems are ideally suited to meet the needs of organizations producing large amounts of multi-purpose text, including XML and DITA.

Translation

With a quality assurance process certified to both ISO 9001 and EN 15038, as well as the industry’s leading subject-specific linguistic certification program, TransPerfect is the leading provider of document translation services for branded and technically demanding content. Materials include:

  • Manuals / User Guides
  • Technical Documentation
  • Online Help
  • Packaging
  • Websites & Marketing Collateral
  • End User License Agreements & Terms of Service
  • Patents & Legal Documents
  • Training & E-Learning Materials

Translating these materials requires significant linguistic skill and technical expertise to capture the proper language nuances and to effectively convey meaning. TransPerfect created the world’s first subject-specific linguistic assessment program, the TransPerfect Linguistic Certification (TLC) Program, to ensure that only the most qualified linguists would be approved to handle technically challenging materials.

Software Localization

Localizing software is a technically challenging process that goes far behind simple translation. Text typically expands when translated from one language into another (though sometimes it contracts) and these changes can cause problems for software applications that have specific character limits or restrictions for overall string length or on-screen space. TransPerfect offers a turnkey solution for software localization that includes covering many of these non-lingusitic challenges and ensures that your release schedules can proceed as planned. Our services include:

  • Pre-Flight / Localization prep
  • Externalizing Strings
  • Field Name / Label Assessment
  • String / Prompt / Text Translation
  • Layout Review
  • In-Language Testing

Testing

With the ability to perform rigorous testing virtually or in our testing labs, TransPerfect is a full-service software QA partner that can help you minimize release-impacting errors. TransPerfect offers full functional testing for both native and localized software, to detect functional errors in both standalone and embedded software, as well as localization-related issues pertaining to things like:

  • Text Expansion / Truncation
  • Externalization of Strings
  • Incorrect Translation or Placement
  • Character Encoding / Font Issues
  • Untranslated Strings Full

To learn more about our testing / QA services, please click HERE.

Customer Support

Customers are keenly aware of whether or not a company is invested in their market. Providing comprehensive customer support channels is one critical way that internationally minded organizations can be sure that they are providing consumers with what they need. TransPerfect offers a true multi-channel customer support solution that includes:

  • Over-the-Phone Interpretation

    24/7/365 interpretation services in over 170 languages

  • Email Translation

    automated machine translation services on-demand to translate customer emails and communications

  • Chat Translation

    real-time translation plug-ins for interactive chat

  • Social Media Translation

    Monitoring and translation services ensure that customers concerns in all markets are addressed in a timely and effective fashion.

Experience

  • Apple
  • Thales
  • 3D Systems
  • Microsoft
  • SAP
  • Deltek
  • Adobe
  • Hyland Software
  • Google
  • Silverpop
  • PGI
  • SAS
  • Blackberry
  • Texas Instruments
  • Citrix
  • Emerson
  • Acxiom
  • Aptean
  • Red Hat
  • Gogo Inflight Internet
  • Cisco