Driving the Future of Service with Conversational AI

Session Description:

Deloitte's Business Development Leader Vinita Kumar and Conversational UX Lead Dexter Zavalza joined Gui Newlands, Director of AI Solutions at DataForce to discuss why companies are choosing to invest in conversational AI, what drives value for customer experience and for the business, and what makes conversational AI programs successful near term and year-over-year.

Key Take Aways:

1. Understand applied conversational AI across multiple industries, globally, through the lens of Deloitte.

2. Learn how to apply conversational AI leading practices.

3. Explore current and future opportunities across the conversational AI landscape.