LIVE RECORDING: The AI Revolution in Customer Care with IBM’s Rachel Liddell



1:35pm: Dawson General Hospital, this is Aida, your virtual assistant. How can I help?

  • Hi, Aida. I visited Dr. Strange last Tuesday, and I’d like to have a copy of my receipt.
  • What’s your name, please?
  • Bobbi Hunter.

1:36pm: Thank you, Mrs. Hunter, your receipt has been emailed to you.

Alexandros Poulis, Senior Director, TransPerfect DataForce welcomes Rachel Liddell from IBM who will explain how sci-fi scenarios like the one above are becoming reality in every industry thanks to speech-to-text, NLP, and text-to-speech systems.