LIVE RECORDING: The AI Revolution in Customer Care with IBM’s Rachel Liddell

1:35pm: Dawson General Hospital, this is Aida, your virtual assistant. How can I help?
- Hi, Aida. I visited Dr. Strange last Tuesday, and I’d like to have a copy of my receipt.
- What’s your name, please?
- Bobbi Hunter.
1:36pm: Thank you, Mrs. Hunter, your receipt has been emailed to you.
Alexandros Poulis, Senior Director, TransPerfect DataForce welcomes Rachel Liddell from IBM who will explain how sci-fi scenarios like the one above are becoming reality in every industry thanks to speech-to-text, NLP, and text-to-speech systems.