2025 TransPerfect Healthcare in Review: Advancing Access, Empathy, and Compliance
2025 marked a pivotal year for TransPerfect’s Healthcare Practice Group as we deepened partnerships with health plans, hospital systems, and provider organizations across the US. In an environment defined by evolving CMS regulations, heightened accessibility requirements, and growing expectations for patient- and member-centered care, our focus remained clear: helping healthcare organizations deliver equitable, compliant, and empathetic experiences at scale.
As regulatory scrutiny increased under CMS, the ADA, and NCQA, healthcare organizations faced mounting pressure to modernize their communication strategies while maintaining strict compliance timelines. Throughout the year, TransPerfect worked closely with clients to navigate this complexity—combining linguistic expertise, technology innovation, and operational scale to ensure patients and members received timely, accessible, and culturally appropriate information at every touchpoint.
From a business perspective, 2025 was a year of strong momentum and sustained growth. TransPerfect’s Healthcare Practice Group achieved 13.6% year-over-year growth, welcoming several Fortune 500 organizations and leading nonprofit integrated delivery systems to our client portfolio. This expansion was fueled not only by increased demand for traditional translation and interpretation, but also by growing adoption of our contact center, digital accessibility, and AI-enabled healthcare language services.
Expanding Access Through Scalable Healthcare Contact Center Services
One of the most significant growth areas in 2025 was our expanded contact center offering. We scaled our onshore and nearshore contact center operations to support health plans with inbound and outbound member communications, quality assurance programs, and multilingual outreach initiatives. For hospital systems and provider networks, our teams delivered appointment scheduling, patient access, and administrative support services designed to reduce friction, improve access to care, and enhance the overall patient experience.
These healthcare contact center services enabled organizations to extend their reach without compromising quality, while also supporting compliance with language access requirements and service-level expectations.
Accelerating Compliance with AI-Assisted Healthcare Translation
To address the increasing urgency of time-sensitive healthcare communications, TransPerfect launched AI/LLM-enabled translation workflows designed specifically for regulated healthcare use cases. These solutions supported rapid four-hour turnaround for critical materials such as Appeals & Grievances, clinical correspondence, and patient discharge instructions.
By combining AI-driven speed with human linguistic oversight, clients were able to meet strict CMS timelines while preserving accuracy, consistency, and clinical integrity—demonstrating how responsible adoption can enhance, rather than replace, human expertise within AI-assisted healthcare translation workflows.
Advancing Language Access with 24/7 Interpretation Solutions
In 2025, we introduced a new 24/7 video remote interpretation (VRI) platform, accessible via mobile and desktop applications. This platform provides on-demand access to American Sign Language and high-demand spoken languages, supporting equitable communication across clinical, administrative, and digital environments.
To further strengthen quality and accountability, we also launched a real-time interpreter experience measurement solution for over-the-phone interpretation programs. Through after-call surveys, healthcare organizations can capture immediate feedback from members and staff, generating actionable insights that support continuous improvement and provide valuable documentation for NCQA accreditation and audits.
Leading the Industry with AI Interpreter Technology
A major milestone in 2025 was TransPerfect’s successful deployment of an enterprise-grade AI interpreter platform with human fallback—a first for the healthcare language services industry. This solution enables sub-second access to AI-powered interpretation, while allowing seamless escalation to a healthcare-trained human interpreter when clinical complexity, sensitivity, or regulatory requirements demand it.
This hybrid approach empowers healthcare organizations to balance speed, cost efficiency, and compliance, while maintaining patient safety and trust.
Delivering Comprehensive ADA and CMS Accessibility Services
Accessibility remained a core focus throughout the year. TransPerfect continued to scale our ADA and CMS accessibility services, delivering fully compliant alternate formats, including Braille, large print, accessible digital files, data CDs, and Section 508 remediation. These services ensured member communications met evolving CMS guidelines while supporting inclusive access for individuals with visual, auditory, and cognitive disabilities.
Looking Ahead
While 2025 was defined by growth and innovation, our mission remains unchanged: to help healthcare organizations improve access, elevate patient and member experiences, and remain compliant in an increasingly regulated environment. As we look ahead to 2026, TransPerfect remains committed to advancing responsible AI, championing healthcare compliance and accessibility, and partnering closely with healthcare leaders to shape the future of equitable care.
To learn more about how TransPerfect can support your organization—or to schedule a complimentary AI Innovation Day, please contact us at HealthcareInnovation@transperfect.com