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HelpDesk Support Specialist - New York
Description
- Provide installation and support of PC and Mac hardware and software (including peripheral devices such as printers)
- Handle incoming helpdesk support requests
- Troubleshoot and resolve end user issues (both for onsite and remote end users)
- Create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Requirements
- Strong interpersonal skills and ability to interact favorably with a wide variety of people
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows XP and Windows 2000)
- Knowledge of Mac OS X
- Knowledge of office productivity software (Outlook, Word, Excel, etc.)
- Knowledge of basic networking and connectivity DHCP, DNS, Cabling, etc.
- Knowledge of Antivirus and Spyware
- Ability to quickly diagnose and fix problems
- Ability to add memory and assemble computer
- Desire to learn new skills
- Ability to follow through and document issues as well as resolutions
- Self motivated, independent and a team player
If you think you have what it takes to succeed in a dynamic, fast-paced, and rewarding environment, click here. |
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